Refund Policy

Refund Policy

1. Eligibility

You have 14 days from the date of delivery to request a return or refund.
To be eligible, the item must be:

  • Unused and in its original condition

  • Returned in its original packaging (watch box, protection film, and accessories included)

  • Accompanied by proof of purchase (order number or invoice)

2. Non-Returnable Items

We cannot accept returns for:

  • Watches showing signs of wear or damage

  • Custom-built or engraved watches

  • Items returned without original packaging

  • Items received more than 14 days after delivery

3. How to Request a Refund

To initiate a return, please contact our customer service at contact@ciloa.store.
Include:

  • Your full name

  • Order number

  • Photos or videos of the product (if applicable)

  • Reason for return

Our support team will respond within 2–3 business days with return instructions.

4. Return Shipping

Customers are responsible for the shipping costs when returning an item, unless the product arrived damaged or defective.
We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without tracking proof.

5. Refund Process

Once your return is received and inspected, you’ll receive an email confirmation.
If approved, your refund will be processed within 5–10 business days using the original payment method.
Please note that transaction or currency conversion fees (if any) are non-refundable.

6. Damaged or Defective Products

If your watch arrives defective or damaged, contact us immediately at contact@ciloa.store with clear photos.
If confirmed, we will offer a replacement or full refund, including shipping costs.

7. Exchanges

We do not offer direct exchanges.
If you wish to change your model, please return the item for a refund and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank or payment provider.
If the issue persists, contact us at contact@ciloa.store for assistance.

Would you like me to unify all your legal pages (Legal Notice, Terms of Sale, Warranty, Refund Policy, Privacy Policy) into a Shopify-ready format, with each section separated and ready to paste directly into your “Policies” settings?